Privacy Policy
Effective Date: September 15, 2025
Gripe ("Gripe," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our public website, including gripegpt.com and related websites (the "Website").
This Privacy Policy applies only to the public Website. Information submitted through the Gripe software platform is governed by the applicable Terms of Service, Product Privacy Addendum, customer agreements, and any applicable Data Processing Addendum.
1. Who We Are
Gripe is operated by an Ohio corporation.
Questions regarding this Privacy Policy may be directed to:
Privacy Officer Gripe Phone: 440 343 5353 gripegpt@gmail.com
2. Scope
This Privacy Policy applies to:
- visitors to our Website;
- prospective customers;
- individuals who communicate with us through forms, email, or other channels;
- newsletter subscribers;
- individuals who request demonstrations or information.
It does not govern information processed within customer accounts on the Gripe platform.
3. Information We Collect
Depending upon how you interact with the Website, we may collect:
Information You Provide
Examples include:
- name;
- company;
- title;
- email address;
- telephone number;
- mailing address;
- communications you send us;
- demo requests;
- support inquiries;
- marketing preferences.
You may choose not to provide certain information, although doing so may limit certain Website features.
Automatically Collected Information
When you use the Website, we may automatically collect information such as:
- IP address;
- browser type;
- operating system;
- referring website;
- pages visited;
- date and time of visits;
- approximate geographic region;
- device identifiers;
- session information.
Cookies and Similar Technologies
The Website may use:
- cookies;
- local storage;
- analytics technologies;
- security cookies;
- session cookies.
These technologies help us:
- maintain Website functionality;
- understand Website usage;
- improve performance;
- protect against fraud and abuse.
Most browsers allow you to manage cookies through browser settings.
4. How We Use Information
We use information to:
- operate and maintain the Website;
- respond to inquiries;
- schedule demonstrations;
- provide requested information;
- improve Website performance;
- analyze usage trends;
- detect fraud and security threats;
- comply with legal obligations;
- communicate with prospective customers;
- enforce our legal rights.
We do not sell personal information.
5. Product Information
If you create an account or use the Gripe platform, your account information and data submitted to the platform are governed by the applicable Terms of Service and Product Privacy Addendum, not this Website Privacy Policy.
Product data may include user account information and customer-generated content.
6. Sharing Information
We may share information with:
- cloud hosting providers;
- website hosting providers;
- analytics providers;
- email service providers;
- customer relationship management providers;
- payment processors (if applicable);
- professional advisors;
- auditors;
- insurers;
- governmental authorities where legally required.
We may also disclose information:
- to comply with law;
- to protect legal rights;
- to investigate fraud;
- during mergers, acquisitions, financing, or asset sales.
We do not sell personal information to third parties.
7. Data Retention
We retain Website information only as long as reasonably necessary for:
- providing requested services;
- maintaining business records;
- complying with legal obligations;
- resolving disputes;
- enforcing agreements.
Retention periods vary depending on the nature of the information.
8. Security
We employ commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
9. Children's Privacy
The Website is not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware such information has been collected, we will take reasonable steps to delete it.
10. Third-Party Websites
The Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
11. Email Communications
If you request information or subscribe to communications, we may send emails regarding:
- products;
- updates;
- educational content;
- company news.
You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
12. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to applicable law, these rights may include:
- the right to know what personal information we collect;
- the right to request deletion of certain personal information;
- the right to request correction of inaccurate information;
- the right to receive a copy of certain information;
- the right to limit certain uses of sensitive personal information where applicable;
- the right to opt out of certain sales or sharing of personal information.
Gripe does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising.
California residents may submit requests by contacting:
We will not discriminate against individuals who exercise applicable privacy rights.
13. International Visitors
Our Website is operated from the United States.
If you access the Website from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States and other jurisdictions where our service providers operate.
Where required by applicable law, we implement appropriate safeguards for international data transfers.
Individuals located in jurisdictions providing additional privacy rights, including the European Economic Area, the United Kingdom, and Switzerland, may contact us regarding access, correction, deletion, restriction, objection, portability, or other rights available under applicable law.
14. Do Not Track
Some browsers transmit "Do Not Track" signals.
Because there is no universally accepted standard for responding to these signals, the Website does not currently respond to Do Not Track requests.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page together with a revised Effective Date.
Continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.
16. Contact
Questions regarding this Privacy Policy may be directed to:
Privacy Officer
Gripe
Last Updated: September 15, 2025