Last Updated: September 25, 2025

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Name, email address, password, and contact details
• Dispute Details: Information about your legal dispute, including facts, documents, and evidence
• Payment Information: Billing details and payment method (processed securely by third-party providers)
• Communications: Messages you send to our support team or through our platform
• Profile Data: Any additional information you choose to add to your profile

Information We Collect Automatically

When you use our services, we automatically collect certain technical information:

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, and referral URLs
• Cookies: Small data files that help improve your experience (see Cookie Policy below)

2. How We Use Your Information

We use your information solely to provide and improve our dispute resolution services:

Primary Services

• AI Analysis: Processing your dispute information to provide objective assessments
• Account Management: Creating and maintaining your user account
• Communication: Sending service-related updates and responding to inquiries
• Payment Processing: Billing for services and managing subscriptions

Service Improvement

• Analytics: Understanding usage patterns to improve our platform (anonymized data only)
• AI Training: Improving our AI models using anonymized, aggregated data
• Security: Detecting and preventing fraud, abuse, and security threats
• Legal Compliance: Meeting legal obligations and protecting rights

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service Providers

• AI Processing: Trusted cloud providers for secure data processing
• Payment Processors: Secure payment services (Stripe, PayPal, etc.)
• Analytics: Privacy-focused analytics tools with anonymized data
• Security Services: Fraud detection and security monitoring providers

Legal Requirements

• When required by law, court order, or government request
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with legal proceedings involving our services

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict authentication and authorization protocols
• Data Isolation: Your information is processed in isolated, secure environments
• Regular Audits: Third-party security assessments and penetration testing
• Incident Response: 24/7 monitoring and rapid response to security threats

5. Data Retention

We retain your information only as long as necessary:

• Account Data: Retained while your account is active
• Dispute Information: Automatically deleted after analysis unless you request retention
• Payment Records: Kept for tax and accounting purposes (typically 7 years)
• Legal Requirements: Some data may be retained longer to comply with legal obligations

6. Your Privacy Rights

You have significant control over your personal information:

Access and Portability

• Access: Request a copy of all personal data we hold about you
• Portability: Receive your data in a structured, machine-readable format
• Correction: Update or correct inaccurate personal information

Control and Deletion

• Deletion: Request deletion of your personal data (“right to be forgotten”)
• Restriction: Limit how we process your information
• Objection: Object to certain types of data processing
• Withdrawal: Withdraw consent for processing (where applicable)

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

• Authentication: Keep you logged in to your account
• Security: Protect against fraud and security threats
• Preferences: Remember your settings and preferences

Optional Cookies

• Analytics: Understand how you use our platform (anonymized)
• Performance: Monitor and improve platform performance
• Functionality: Enhance features and user experience

You can control cookies through your browser settings or our cookie preferences center.

8. International Data Transfers

Gripe operates globally, and your information may be processed in different countries:

• Adequate Protection: We ensure appropriate safeguards for international transfers
• Standard Contractual Clauses: Legal frameworks protecting your data across borders
• Certification Programs: Working with providers who meet international privacy standards

9. Children’s Privacy

Gripe is not intended for users under 18 years old:

• We do not knowingly collect information from children under 18
• If we discover we have collected such information, we will delete it promptly
• Parents or guardians can contact us to request deletion of their child’s information

10. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements:

• Notification: We’ll notify you of material changes via email or platform notice
• Effective Date: Changes become effective 30 days after notification
• Continued Use: Using our services after changes constitutes acceptance
• Objection: If you disagree with changes, you may delete your account

11. Regulatory Compliance

Gripe complies with major privacy regulations:

• GDPR: European General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
• State Laws: Various U.S. state privacy laws

This privacy policy is designed to be transparent and comprehensive. If you have any questions or concerns about how we handle your personal information, please don’t hesitate to contact our privacy team.