Gripe Terms of Service
Effective Date: September 15, 2025
Welcome to Gripe.
These Terms of Service ("Terms") constitute a legally binding agreement between Gripe, Inc., an Ohio corporation ("Gripe," "we," "our," or "us"), and the individual or entity accessing or using the Gripe platform (the "Platform") ("Customer," "you," or "your").
By creating an account, clicking "I Agree," executing a Subscription Order, or otherwise accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not use the Platform.
1. Scope of Agreement
These Terms govern your access to and use of the Gripe Platform.
Certain products, subscription plans, enterprise deployments, and regulatory requirements may also be governed by additional agreements or policies expressly incorporated into these Terms, including:
- Subscription Orders;
- Product Privacy Addenda;
- Data Processing Addenda;
- Service Level Agreements;
- Acceptable Use Policies; and
- other documents expressly incorporated by reference.
If a conflict exists between these Terms and a document specifically governing a particular service or feature, the more specific document controls with respect to that subject matter.
2. Description of the Platform
Gripe provides cloud-based software that assists individuals and organizations in documenting, organizing, communicating, evaluating, and managing disputes, incidents, concerns, investigations, projects, workflows, and related information.
The Platform is intended to improve communication, organization, and decision-making.
Gripe is not a law firm, mediator, arbitrator, investigator, accounting firm, or governmental agency, and the Platform does not provide legal, accounting, investigative, or other professional advice.
3. Eligibility and Authority
You must be legally capable of entering into a binding contract.
If you register or administer an account on behalf of a business or other organization, you represent and warrant that you possess authority to bind that organization to these Terms.
4. Customer Accounts
You agree to:
- provide accurate registration information;
- maintain the security of your account credentials;
- promptly notify Gripe of any unauthorized use;
- remain responsible for activity occurring under your account.
Gripe may suspend accounts where necessary to protect the security or integrity of the Platform.
5. Customer Data
As between Gripe and Customer, Customer retains all ownership rights in Customer Data submitted to the Platform.
Customer grants Gripe a limited, non-exclusive license to host, process, store, transmit, back up, index, display, and otherwise use Customer Data solely as reasonably necessary to provide, maintain, secure, improve, and support the Platform in accordance with these Terms and applicable law.
Nothing in these Terms transfers ownership of Customer Data to Gripe.
6. Privacy
Processing of Customer Data within the Platform is governed by the applicable Product Privacy Addendum, which is incorporated into these Terms by reference.
The public Website Privacy Policy applies only to visitors to the public Gripe website and does not govern Customer Data maintained within Platform accounts.
7. Artificial Intelligence Features
The Platform may include features utilizing artificial intelligence or machine learning technologies.
AI-generated content is intended solely to assist users.
Users remain solely responsible for reviewing, verifying, editing, and determining the appropriateness of any AI-generated output before relying upon it or communicating it to others.
AI output does not constitute legal advice, factual findings, investigative conclusions, professional opinions, or determinations by Gripe.
8. Acceptable Use
Customer agrees not to:
- violate applicable law;
- infringe intellectual property rights;
- upload malicious software or harmful code;
- interfere with Platform security;
- attempt unauthorized access;
- disrupt Platform operations;
- impersonate another person or organization;
- use the Platform to commit fraud or unlawful conduct.
Additional requirements may be established in the Acceptable Use Policy.
9. Availability
Gripe will use commercially reasonable efforts to provide reliable service but does not guarantee uninterrupted or error-free operation.
Service interruptions may occur because of maintenance, software updates, security events, internet failures, third-party services, or circumstances beyond Gripe's reasonable control.
10. Intellectual Property
Except for Customer Data, the Platform, software, documentation, user interface, trademarks, service marks, logos, designs, and related intellectual property remain the exclusive property of Gripe or its licensors.
No ownership rights are transferred to Customer except as expressly stated in these Terms.
11. Feedback
Customer may voluntarily provide comments, ideas, feature requests, or other feedback.
Unless otherwise agreed in writing, Gripe may use such feedback without restriction or obligation.
12. Fees and Subscriptions
Paid services are governed by the applicable Subscription Order or pricing terms.
Customer agrees to pay all applicable fees and taxes associated with purchased services.
Unless otherwise provided in writing, fees are non-refundable.
13. Suspension and Termination
Gripe may suspend or terminate access where reasonably necessary for security, violations of these Terms, non-payment, legal compliance, or protection of the Platform.
Customer may terminate its account in accordance with the applicable subscription terms.
Termination does not affect rights or obligations accrued before termination.
14. Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRIPE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRIPE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA.
EXCEPT FOR LIABILITY THAT CANNOT LEGALLY BE LIMITED, GRIPE'S TOTAL AGGREGATE LIABILITY ARISING FROM THE PLATFORM SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO GRIPE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
16. Indemnification
Customer agrees to defend, indemnify, and hold harmless Gripe, its officers, directors, employees, affiliates, licensors, and agents from claims, damages, liabilities, costs, and reasonable attorneys' fees arising from:
- Customer Data;
- Customer's use of the Platform;
- violation of these Terms;
- violation of applicable law; or
- infringement of third-party rights.
17. Export Compliance
Customer agrees to comply with all applicable United States export control laws, sanctions laws, and regulations governing use of the Platform.
18. Governing Law and Venue
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
Unless otherwise required by applicable law, any action arising from or relating to these Terms or the Platform shall be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio.
Each party consents to the personal jurisdiction of those courts.
19. Changes to these Terms
Gripe may modify these Terms from time to time.
Material changes will become effective after reasonable notice through the Platform, electronic mail, or other reasonable means.
Continued use of the Platform following the effective date of revised Terms constitutes acceptance of those revisions.
20. Entire Agreement
These Terms, together with any applicable Subscription Order, Product Privacy Addendum, Data Processing Addendum, Service Level Agreement, Acceptable Use Policy, and any other documents expressly incorporated by reference, constitute the complete and exclusive agreement between the parties regarding the Platform and supersede all prior or contemporaneous agreements relating to the same subject matter.
21. Severability
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
22. Waiver
Failure by Gripe to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
23. Assignment
Customer may not assign these Terms without Gripe's prior written consent.
Gripe may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing transaction, or sale of substantially all of its assets.
24. Contact Information
Questions regarding these Terms may be directed to:
Gripe, Inc.
(440) 343 5353
gripegpt@gmail.com